Overview
AI Fluency Advisory (“AI Fluency Advisory,” “we,” “us,” or “our”) operates this website and provides educational programs and related services.
This Privacy Policy applies to visitors, inquiry-form users, individual purchasers, organization purchasers, Seat Managers, and learners who use our services. It should be read alongside our Terms of Use.
We seek to handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.
Information We Collect
We collect information that you provide, information generated through our services, and certain technical information where enabled. This may include:
- Your name, work email address, company or organization, role, and other contact information you provide.
- Book-a-call details, including full name, work email, company or organization, number of people needing access, area of interest, and an optional message.
- Purchase and order data, including the purchased program, pricing tier, order number, transaction status, and billing-related records.
- Course and account data, including learner account details, enrolment status, learning progress, completion status, certificates, and support communications.
- Organization access data, including purchaser contact details, purchased seat count, and learner names and emails used to assign access.
- Technical data such as IP address, browser and device type, pages viewed, referral source, approximate location, cookies, and interaction data where enabled.
- Emails, support requests, feedback, and other communications with us.
Payment-card data is handled by payment processors and is not intentionally stored by AI Fluency Advisory.
How We Collect Information
We collect information through website forms and inquiries, purchases and checkout, course-platform account setup and learning activity, booking tools if enabled, and email or support communications.
We may also collect information through cookies, essential site technologies, analytics where enabled, and server logs. Organization purchasers and Seat Managers may provide employee or team-member information to assign access.
How We Use Information
We use personal information to respond to inquiries and schedule calls; process purchases and provide course access; create and manage learner accounts, enrolments, organization seats, certificates, and support; and send purchase confirmations, access instructions, service notices, and account communications.
We may also use information to improve our website, program, security, and customer experience; maintain legal, financial, tax, fraud-prevention, and operational records; and send marketing communications only where consent or another lawful basis permits. We do not make automated decisions or conduct profiling unless that practice becomes applicable and is disclosed here.
Marketing Communications
We send promotional emails only with appropriate consent or another lawful basis. Commercial emails include identification and a working unsubscribe mechanism, and unsubscribe requests are honoured promptly.
We may still send purchase, account, access, and security emails where necessary to provide our services.
Retention
We retain information only as long as reasonably necessary for service delivery, records, legal and tax obligations, security, dispute resolution, and legitimate operations. Information may be deleted, anonymized, or securely archived when no longer needed.
International Processing
Service providers may process or store information in Canada, the United States, or other jurisdictions. Those jurisdictions may have different privacy laws. We take reasonable measures when selecting providers and handling transfers.
Access, Correction, Consent, and Concerns
You may request access to personal information, correction of inaccuracies, information about our handling practices, withdrawal of consent where applicable, and marketing unsubscribe. Send requests to info@aifluencyadvisory.com. We may need to verify identity before responding.
If concerns are not resolved, you may contact an applicable privacy regulator.
Security, Children, and Updates
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No online system is completely secure, and we cannot guarantee absolute security.
Our services are not directed to individuals under 18. We may update this policy from time to time and will revise the Last Updated date when we do. For privacy questions, contact the AI Fluency Advisory Privacy Officer at info@aifluencyadvisory.com.